31 answers

Everything customers ask, answered

30 questions across 8 categories. If you do not find what you need, open a support ticket from your dashboard (requires at least one active card).

Account & signup 4

Is CryptoTopCard really no-KYC?

Yes, at every spending limit. There is no identity verification at signup or at any later step. No email, no phone number, no document, no selfie. The account is identified by a randomly generated 16-character seed phrase that the customer keeps. Account recovery is impossible by us — if the seed is lost, the account and its balance are unrecoverable. This is by design and is the entire value proposition.

How do I sign up?

Click "Get Started" on any page. A seed phrase is generated immediately. Save it in a password manager — we cannot recover it for you. That is your only credential.

Can I sign up programmatically?

Yes. POST /api/v1/auth/signup creates an anonymous account and returns the seed + a Bearer API token. See https://cryptotopcard.com/agents for the agent quickstart.

Do you store my IP address?

We log IP at signup for abuse-prevention (3 signups/hour/IP rate limit) and on top-up creation for accounting. We do not link IPs to your identity because we never collected one.

Funding & top-ups 5

How does the funding amount work?

You type the NET USD amount you want credited (say $100). We display the GROSS crypto amount you need to send ($102.04 = $100 + 2% rail fee). When the deposit confirms on-chain, your account balance increases by exactly $100. No second deduction.

Which crypto settles fastest?

USDT TRC-20 (~20 seconds), Solana (~5 seconds), USDT on Solana (~5 seconds), TON (~5 seconds). Bitcoin takes 15-45 minutes (3 confirmations).

Do you accept Monero?

Yes. Native XMR is fully supported, with ~20-minute settlement (10 confirmations). It is the only chain we accept that provides cryptographic privacy at the chain level.

What if I send the wrong chain (e.g. USDT-ERC20 to a TRC-20 address)?

The funds are lost. We cannot recover cross-chain mis-sends. Always confirm the network on your wallet/exchange withdrawal screen.

Is there a minimum top-up?

$5 USD equivalent. Below that, the network fee starts to dominate.

Cards 6

How many cards can I issue?

Up to 20 active cards per account. Each issuance costs $1.50.

What is the minimum card load?

$150 USD. The minimum exists to keep the per-card economics sustainable.

How fast can I issue a card after funding?

Once your balance reflects the deposit, card issuance takes ~5 seconds. The full deposit → issued card path is typically under a minute with USDT TRC-20 or Solana.

Can the card pay Facebook Ads / Google Ads?

Yes. Use BIN 471938 (Visa Business) or BIN 553184 (Mastercard World) — both are tuned for ad-platform underwriting with ~95% acceptance.

Can I refill an existing card without issuing a new one?

Yes. POST /api/v1/cards/:id/topup moves funds from your account balance to the card balance. Or from the dashboard, click the card and use "Refill."

What happens when I delete a card?

The remaining card balance refunds to your account balance instantly. The card token is destroyed; the card number can no longer authorise charges.

Apple Pay & Google Pay 3

Can I add the card to Apple Pay?

Yes, every BIN provisions to Apple Wallet. Open Wallet → "+" → Debit or Credit Card → Enter Card Details Manually. BIN 485291 (Visa Platinum) has the highest first-attempt provisioning success rate.

Can I add the card to Google Pay?

Yes, every BIN provisions to Google Wallet. Add Card → Payment card → manual entry. BIN 541263 (Mastercard Standard) is tuned for Google Wallet specifically.

Does it work on transit (NYC OMNY, London Oyster)?

Yes — both accept contactless Visa/Mastercard via Apple Pay/Google Pay, and we have validated CryptoTopCard cards on both.

Security & privacy 4

How is the seed phrase stored?

Bcrypt-hashed (cost factor 12). We never store the raw seed. There is no recovery path — we cannot reset it for you.

Can I enable 2FA?

Yes. TOTP 2FA is available in the dashboard settings. Compatible with Google Authenticator, Authy, 1Password, etc. Single-use backup codes are also generated.

How are API tokens secured?

Stored as SHA-256 hashes. We never log the raw token. Per-token sliding rate limits (60 read/min, 10 write/min). Per-token scopes (read/topups/cards). Soft-revoke by setting revoked_at.

Can I use Tor or a VPN?

Yes, both are explicitly welcomed. No IP-based blocks beyond the 3-signups-per-hour rate limit.

Pricing 3

What does it cost to issue and use a card?

$1.50 issuance per card (one-time), 2% top-up fee (gross-up on crypto deposit), $0 monthly fee. So a $100 top-up + $150 card costs you: $102.04 in crypto + $1.50 card fee + $150 card load = total $253.54 deposited for $150 of card spending power.

Are there any hidden fees?

No. The card itself charges Visa/Mastercard's standard interchange/FX rates at the merchant level (these are paid by the merchant, not by you). No monthly fees, no closing fees, no inactivity fees.

What's the FX rate on foreign-currency charges?

Visa or Mastercard's network rate, which is essentially the interbank rate plus a small spread (typically 0.3-1%). We do not add any FX markup of our own.

How we compare 3

How does this compare to Privacy.com?

Privacy.com is US-only and requires full US identity verification plus a linked US bank account. CryptoTopCard works worldwide and requires neither identity nor bank account.

How does this compare to Crypto.com's Visa card?

Crypto.com requires full KYC and locks $400+ in CRO staking for the base tier. CryptoTopCard requires neither KYC nor staking — but does not offer cashback rewards.

Why pick this over Wirex / Cryptopay?

Wirex and Cryptopay both require KYC and are EU/UK-focused. CryptoTopCard is no-KYC and global. For users who can pass KYC and want rewards, Wirex/Cryptopay are perfectly fine alternatives.

For agents / developers 3

Is there an MCP server?

Yes. POST https://cryptotopcard.com/api/v1/mcp (JSON-RPC 2.0). 13 tools: list_bins, list_coins, signup, get_account, create_topup, get_topup, list_cards, issue_card, get_card, freeze_card, unfreeze_card, topup_card, delete_card. Same Bearer tokens as REST.

Can ChatGPT / Claude use this API?

Yes. Claude Desktop and Code: configure as an MCP server. ChatGPT custom GPT: import the OpenAPI 3.1 spec at /.well-known/openapi.json. Cursor / Continue: HTTP MCP transport. See https://cryptotopcard.com/agents for working snippets.

What are the API rate limits?

60 read calls per minute per token, 10 write calls per minute per token. Signup is rate-limited to 3 per hour per source IP.

Ready to issue your first card?

Sign up takes 30 seconds, no email, no phone. Top up with crypto, issue a card, copy the details. Done.